
- CollegeLondon College of Communication
- CourseMA Service Design
- Graduation year2022
The aim of this service is to reduce the risk of burnout among grassroots staff in Chinese state-owned enterprises (SOEs) by increasing their sense of accomplishment.
The service supports SOEs to help their staff to develop a mindset through mentoring, regular follow-up and adjustment so that they are constantly motivated to take action, gain fulfilment from their work and ultimately reduce or avoid burnout.
Final work


The system stores the user's plans and daily records and can automatically generate achievement museum and mood curves, presenting users visually and intuitively.

The manual is intended for the facilitator-mentor team. The aim is to standardise the process of using the tool and to ensure that the service achieves the desired results.
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